WERNNSAI
🎈Welcome to your party land 🎂 💕 Let's party in a 📦 box! 🎊FREE Amazon FBA Shipping over $9.99 in the USA🚀 Love it or get your money back 🔥

Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at wernnsai@gmail.com or via our social media Facebook (https://www.facebook.com/WERNNSAI/) or instagram (https://www.instagram.com/wernnsai/).

Exchange & Returns & Refunds

Do you accept returns or exchanges?

Yes. We offer a 30-day free returning and exchange for all orders. All items in good condition can be returned or exchanged within 30 days of purchase. Please contact us at wernnsai@gmail.com for return and exchange instructions. *Please don't send back the items without our consent.* We will always be with you and we want you have great shopping experience here. Communication is the key and we are always open to hear from you.

Is there a fee for returning and exchanging?

If it's within 30 days of purchase, it will definitely be free. If it's over 30 days and it's an issue of quality, please don't hesitate to contact us. All of our products are under strict quality control and we will be responsible for the quality of our goods. If it's for other reasons, please also let us know so that we can figure out a way to safeguard your proftis. 

How long does it take to get a refund?

All refunds generally take 1-10 business days to clear into your account. This all depends on your financial institution.  

Orders

Hi, friend. If you need to change things on your order or cancel, please contact us immediately via email,facebook or instagram. Usually, we will arrange the shipping in 24 hours. If you can tell us before we ship the order out to you, we will try our best to satisfy your needs. However, if it's already sent to you, it will be a more complicated situation. But whatever the matter is, we are open to negotiate and we want you to have a good shopping experience here!

We are sorry to hear that. If you receive the items damaged or partly missing which rarely happens though, please contact us immediately via email,facebook or instagram. We will investigate it and make it up to you!  

Yes! Please contact us via email at: wernnsai@gmail.com. You can also message us via facebook https://www.facebook.com/WERNNSAI/ or instagram https://www.instagram.c om/wernnsai/ and let us know what products you are interested in and how many you may need, so that we can prepare a personalised written quotation for you. 

Shipping & Delivery

Currently, we ONLY ship to USA from our FBA warehouse in America. 

However, if you are interested in any of our products but you are out of America, please feel free to contact us via email (wernnsai@gmail.com) or social media (search 'wernnsai' on Facebook or Instagram), we do have FBA warehouse in Europe and Australia as well, but we need to make sure we have the items you need there. Or we can send it to you directly from China.  

To celebrate our grand opening, we decide to offer free shipping to all orders over $19. Don't miss the great bargain.  


Shipping Method Flat Rate  

· Amazon FBA Standard Shipping (3-7 days) US$6.99  

· Amazon FBA Expedited Shipping (2-4 days) US$11.99 

*Please note: all the orders with free shipping will go with the standard shipping.

We only accept PAYPAL for now. All transactions are in US Dollars. And for security reason, we do not store any of your payment information.  

 Once you place the order, it will take us about 24 hours (during the weekdays) to 48
hours (at weekends) to fulfill the order and ship to you. It usually takes you 3-7
days to get it. Once we fulfill the order, there will be an email sent to you
with the FBA delivery track number so that you can track where your order is
timely.

 

How do I track my order?

Once your order ships, you’ll receive a separate email providing you with a tracking number to track your order. ***Sometimes this email gets sorted into spam or promotions folders, so be sure to take a look in there if it feels like you’ve been waiting a little too long.

When in doubt, you can always enquires us via email wernnsai@gmail.com for its status.

*Please note that sometimes tracking can take a day or two to be updated by the carrier. If it looks like it's not moving, chances are it's on its way!  

What do I do if I never received my order?

We are sorry to hear that. If you haven't received the items over 7 days after you receive the shipping email from us, please contact us immediately via email, facebook or instagram. We will investigate it and arrange another delivery or a refund for you. Don't worry! You can count on us!  

Thak you so much for your appreciation for our self-desighed graphics. It will be a great honor for us to have the chance to collaborate with you! Please don't hesitate to contact us via email,facebook or instagram. We can't wait to start a win-win business relationship with you! 

Uncategorized

Hi, friend. If you have any other questions, please free to contact us immediately via email,facebook or instagram. We will reply in 24 hours on weekdays. Have a great day! 

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